Refund policy

Seller: Fibin Philip (individual seller), trading as CFDTraderTools

All CFDTraderTools products are digital (indicators, Expert Advisors, trading bots, code customization and data) and are delivered electronically.

Digital products are generally non-refundable once delivered — files and access cannot be returned once delivered, so these sales are final. This includes once a file has been sent, a data export has been provided, or TradingView script access has been granted.

If a file is defective or does not work as described, contact us within 7 days and we will fix it or, if we cannot, refund you. We may, at our discretion, offer a fix or replacement in other situations.

For custom work and services, the work is fully refundable before work starts. After work has begun, refunds are proportional to the work completed.

Trading losses are not grounds for a refund.

To request help or a refund, contact us via our contact form at https://cfdtradingtoolsusauae.myshopify.com/pages/contact with your order number and a description of the issue. We aim to reply within 24 hours. Contact us via our contact form for business correspondence.